Dutch Customer Service Agent

Your role

For a Energy and Telecom supplier in The Netherlands we are looking for a Customer Service Agent who speak either Flemish or Dutch with English.

In this job you will help clients with questions or problems through multiple channels. These questions relate, among other things, to changes to customer data, contracts, inquiries about invoices.
Tasks

Phone

Inbound communication all questions from existing clients:

Financial questions

Final invoice

Collection

Online services

Meter readings

Moving/cancellations

Mutations

Making calculations

Sell contracts to new clients who contact the company to understand more about the different types of contracts, prices; (link removed)>
Cancellations

Outbound communication

Further follow up of the clients case, obtaining additional information or providing solution based on the case

Call back the client in case of request for additional information.

Via mail

Via app:

Live chat

Call me Back

Social Media

Twitter

Facebook

Facebook Messenger

Requierements

Native Dutch

PC skills (experience with working with computer systems)

Very good written skills (good structure, extended vocabulary)

Good logical and analytical thinking

Our offer

Paid training

Fun, people-oriented call center

Market-based basic salary

Growth opportunities

Location

Valencia (Spain)

PLEASE SEND YOR CV TO: