Customer Support Executive (Ahmedabad, Gujarat only)

Global Shared Services Support Specialist
(Customer Support Executive)
High preference to candidates from in or around Ahmedabad, Gujarat only!

Talent Systems, LLC is the leading technology solution provider for casting and auditioning to the entertainment industry. Casting directors and agents worldwide use Talent Systems portfolio of products to source and manage talent across film, television, commercials, theater and digital projects, powering an unparalleled, global casting software ecosystem. We are headquartered in Los Angeles and operate in the US, Canada, UK, Australia and India. Our portfolio brands include Casting Networks, Spotlight, Cast It Systems, Cast It Talent, Casting Frontier, Staff Me Up, Cast It Reach and Modasphere.

The Team:

The Talent Systems Support team is based in Los Angeles and extends to New York, UK, and India. The team delivers solutions, troubleshoots issues and provides an over-and-above positive experience for customers around the world.

Job Purpose:

Global Shared Services Support Specialists are responsible for working directly with our customers to answer product questions, instruct best practices, and resolve technical problems when using our products and services. They also track user feedback, report and escalate issues to engineers, and act as the bridge between our customers and our Product, Marketing, and Engineering teams. As a team who works directly with our community, youll be collecting and sharing user suggestions, as well as pain points, directly with the rest of the company.

Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. While being a proactive support team, we identify what they're trying to do and offer the correct workflow solution and not just answer their immediate question.

You are continually striving to improve the customer experience. To be successful in this role, you should be an excellent communicator whos able to earn our clients trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all pre and post-sales procedures, ensuring customers continue to expand and renew their relationship with the Talent Systems suite of SaaS solutions.