Senior Content Strategy Analyst

skills -

Jamstack CMS, XML, HTML, knowledge of Swagger, standard web / content management development experience

Job Overview: Creates, codes, manages, and delivers technical content that allows clients to navigate Mastercard's self-service tools and optimizes the customer user experience Accountable for structuring content framework, defining taxonomy and building scalable software solutions to house technical content Responsibilities: Establishes a framework for developing and distributing consistent, reliable content to customers Serves as a subject matter expert capable of independently resolving most issues while keeping senior leaders informed of any potential risk Collaborates with internal resources and Mastercard business partners to drive the design of a content framework that meets end user requirements and increases reusability of content through profiling, topic reuse, relationship tables, and ditamaps Creates, organizes and updates Darwin Information Type Architecture (DITA) based, XML, API and other emerging content management technologies according to information model and markup guidelines Establishes and communicates standards for information types, structures, and assembly so that content is organized logically with the end-user in mind Partners with developers to construct style sheets and ensure consistency of language and product references Leads projects/initiatives as an individual contributor Provides architectural and technical guidance to less experienced team members Knowledge/Experiences HTML/XML/API/Markdown experience is a must Experience with OpenAPI specification tools, such as Swagger, is highly desirable Experience contributing to the development of a framework for technical content in accordance with enterprise-wide content strategy Extensive experience researching and responding to complex content issues and inquiries Established ability to effectively communicate content standards across the organization Experience using established and emerging content management technologies Experience adhering to established content and taxonomy standards and guidelines