Client Solutions Advisor - Grand Rapids
Client Solutions Advisor - Grand Rapids
Posted on :
25-10-2022
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Posted on :
25-10-2022
Job Description
About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCCs network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCCs success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCCs tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting (link removed).Job Description Summary
The primary objective of a Client Solutions Advisor is to help our customers achieve their business goals. The CSA will do this by providing regular servicing and communication to assigned repair facilities and dealers, providing updates on industry items, events and CCC developments. The CSA will provide training and support for product updates, generate opportunities for new and existing customers for new and add-on products to drive revenue growth in assigned territory. The CSA will drive repair facility and dealer adoption of CCCs electronic parts procurement solution to assigned customers within territory. The CSA will have ownership to drive adoption of all solutions within their customer base. The CSA will help to obtain contract renewals from current customers and assist in the A/R process.
This is a true Field Employee role. Daily territory travel and in-person engagement with customers is required. Up to 50% overnight travel should be expected.
Must live somewhere within the territory of Grand Rapids or Kalamazoo.Job Duties
Providevalue added customer service to an assigned dealer and repair facility client base (territory) with focus on driving product usage and adoption
Deliverrequired product training on all sales to customers
Provideonsite & remote problem solving and field support to assigned customer base
Providesupport to Internal Departments on an on-demand basis for special projects
Drive product adoption by gaining buy-in from Key Decision Makers, create an environment for positive adoption by effectively communicating the Why and the Whats In It For Them? (WIIFT) to ALL employees of a customers business, and ensure successful adoption of products by providing compelling reporting(Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
Work with Manager, Project Manager(s), Dealer Sales Executives, Regional Business Managers and Inside Sales Representatives to drive sales-through-adoption efforts, including but not limited to sales assistance and pre/post implementation support to develop and maintain Territory Business Plan to maximize net revenue growth.
Conduct customer visits based on Territory Plan with the goal of opportunity creation to drive revenue growth through the sale of New or Add On products
Conductrevenue retention activities within assigned territory (Credits, cancellation requests, downgrade request, etc.)
Assistin the collection of past due account receivables
Completeall activities/tasks in accordance with established guidelines including recording of activities for accurate reporting
Responsible for maintaining current Technical, Business and Industry Knowledge and isa subject matter expert on CCC Products and Services
Develop and maintain relationships with internal and external industry contacts (Insurance, Vendors, Dealer Outside Sales Representatives, OEM Brand Representatives, Bodyshop Associations, etc.)
Conducts presentations to internal and external groups including: Bodyshop Association, insurance company focus groups, and industry vendors groups
Able to demonstrate strong industry business acumen
Ability to provide in depth process reviews and implementation of improved processes
Qualifications
College Degree Preferred
One to two years of Dealership and/or Collision Industry experience working in a Dealer ship and/or Repair Facility or similar position is desired
Understanding of the collision repair and dealership environment preferred
Demonstrates leadership, motivational and influencing skills
High level of proficiency with MS Office (PowerPoint/Excel/Word)
Technical/Computer Proficiency Required
Previous Territory Management experience desired
Previous B2B Account Management desired
Daily territory travel required
Up to 50% overnight travel per month
Key Competencies
Strong oral and written communication skills
Strong work ethic, with a high energy level
Decision Making
Priority Management
Thinking Strategically
Collision Industry Knowledge
Commitment to Results
Customer Focus
Problem Solving
Acting with Integrity and Trust
Team Effectiveness
Adaptability
About the companys Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
CCCs top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the companys success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms underscoring the value CCC places on its employees.
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCCs network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCCs success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCCs tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting (link removed).Job Description Summary
The primary objective of a Client Solutions Advisor is to help our customers achieve their business goals. The CSA will do this by providing regular servicing and communication to assigned repair facilities and dealers, providing updates on industry items, events and CCC developments. The CSA will provide training and support for product updates, generate opportunities for new and existing customers for new and add-on products to drive revenue growth in assigned territory. The CSA will drive repair facility and dealer adoption of CCCs electronic parts procurement solution to assigned customers within territory. The CSA will have ownership to drive adoption of all solutions within their customer base. The CSA will help to obtain contract renewals from current customers and assist in the A/R process.
This is a true Field Employee role. Daily territory travel and in-person engagement with customers is required. Up to 50% overnight travel should be expected.
Must live somewhere within the territory of Grand Rapids or Kalamazoo.Job Duties
Providevalue added customer service to an assigned dealer and repair facility client base (territory) with focus on driving product usage and adoption
Deliverrequired product training on all sales to customers
Provideonsite & remote problem solving and field support to assigned customer base
Providesupport to Internal Departments on an on-demand basis for special projects
Drive product adoption by gaining buy-in from Key Decision Makers, create an environment for positive adoption by effectively communicating the Why and the Whats In It For Them? (WIIFT) to ALL employees of a customers business, and ensure successful adoption of products by providing compelling reporting(Reduced calls for status updates, higher Customer Satisfaction, review of online customer reviews in Carwise, etc.)
Work with Manager, Project Manager(s), Dealer Sales Executives, Regional Business Managers and Inside Sales Representatives to drive sales-through-adoption efforts, including but not limited to sales assistance and pre/post implementation support to develop and maintain Territory Business Plan to maximize net revenue growth.
Conduct customer visits based on Territory Plan with the goal of opportunity creation to drive revenue growth through the sale of New or Add On products
Conductrevenue retention activities within assigned territory (Credits, cancellation requests, downgrade request, etc.)
Assistin the collection of past due account receivables
Completeall activities/tasks in accordance with established guidelines including recording of activities for accurate reporting
Responsible for maintaining current Technical, Business and Industry Knowledge and isa subject matter expert on CCC Products and Services
Develop and maintain relationships with internal and external industry contacts (Insurance, Vendors, Dealer Outside Sales Representatives, OEM Brand Representatives, Bodyshop Associations, etc.)
Conducts presentations to internal and external groups including: Bodyshop Association, insurance company focus groups, and industry vendors groups
Able to demonstrate strong industry business acumen
Ability to provide in depth process reviews and implementation of improved processes
Qualifications
College Degree Preferred
One to two years of Dealership and/or Collision Industry experience working in a Dealer ship and/or Repair Facility or similar position is desired
Understanding of the collision repair and dealership environment preferred
Demonstrates leadership, motivational and influencing skills
High level of proficiency with MS Office (PowerPoint/Excel/Word)
Technical/Computer Proficiency Required
Previous Territory Management experience desired
Previous B2B Account Management desired
Daily territory travel required
Up to 50% overnight travel per month
Key Competencies
Strong oral and written communication skills
Strong work ethic, with a high energy level
Decision Making
Priority Management
Thinking Strategically
Collision Industry Knowledge
Commitment to Results
Customer Focus
Problem Solving
Acting with Integrity and Trust
Team Effectiveness
Adaptability
About the companys Commitment to its employees:
CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
CCCs top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.
Each team member plays an important role in the companys success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms underscoring the value CCC places on its employees.
Employment Type
Full Time
Key Skills
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