Field Performance Advisor
Field Performance Advisor
Posted on :
04-11-2024
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Job Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients worldwide. This Client is one of the leading providers of Information and Communication Technology (ICT) to service providers. We enable the full value of connectivity by creating gamechanging technology and services that are easy to use adopt and scale making our customers successful in a fully connected world
Job Title: Field Performance Advisor
Location: Springfield MO
Duration: 6 Months
Job Type: Contract
Work Type: Onsite
Job Description:
- The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct realtime discrepancies and identify ways to improve crew effectiveness tool utilization and quality.
- The FPA will utilize their knowledge and expertise to consult with Suppliers and develop process improvements that can be integrated across sites and markets throughout the country
- The FPA role will partner directly with market Suppliers as a representative of client to share feedback recommendations and work closely with various support groups to implement more efficient and standardized ways of working.
Job Responsibilities
- Review and analyze site performance metrics including but not limited to cycle time close out package (COP) first time right (Job Hazard Assessment) JHA compliance clienttool utilization build quality and customer specific requirements.
- Based on site review and analysis identify Supplier performance areas in need of improvement provide feedback on site performance metrics to Territory Director and Suppliers and partner with Suppliers to correct adapt and respond to the feedback.
- Engage with suppliers onsite to conduct rootcause analysis of performance deficiencies troubleshoot problems and ensure that Suppliers correct realtime discrepancies related to safety and construction.
- Strategically plan daily and weekly site and supplier visits to achieve key targets and drive overall market performance considering suppliers KPIs performance current needs etc.
- Act as an internal partner for Clients Senior Construction Managers and Project Management teams to review and evaluate marketlevel onsite requests such as supporting customer meets site access and validating construction drawings to support in project completion.
- Based on performance metrics identify design and develop process improvements for Suppliers site construction process as well as advancements to client tools to increase efficiency and quality collaborating with the Automation teams to develop new tools and adjust current tools to increase Suppliers efficiency.
- Based on marketlevel findings work with other Field Performance Advisors around the country to identify systemic problems and propose crossmarket improvements.
- Collect and report on supplier performance data for deployment process changes and new process trials to support business cases for new features or changes to ways of working.
- Build strong relationships with market Suppliers to foster a culture of continuous improvement and twoway feedback between client and Supplier.
- Ensure Suppliers have a clear understanding of and adhere to client and customer processes methods and tools that apply to sites assigned to Suppliers in market.
- Continuously improve and provide feedback on client and customer specific information and training for accuracy in delivery performance via Site Tracker and Power Bidomain metrics.
- Support Governance for quarterly Supplier business reviews (QBR) report on findings in the field concerning supplier performance and actions taken and recommendations for improvement; responsible for fieldrelated actions from QBRs. Behavioral competencies
- Entrepreneurial & innovative thinking.
- Performs at a high level with minimal supervision in a fast paced and fluid work environment.
- Proactively analyzes issues identifies problems and makes sound decisions.
- Ability to collaborate and partner with Suppliers for successful delivery.
- Ability to understand performance metrics and analytics and identify areas of improvement.
- Excellent planning & organization skills.
- Strong leadership and consultative skills.
- Strong ability to effectively communicate and work with crossfunctional teams diverse personalities and professional skill levels.
- Strong verbal and written communication skills.
- Advocates and generates a positive work environment and culture that embodies clients core values.
Typical Interfaces Internal:
- Market Project Team
- Customer Unit (CU)
- Customer Project Management
- Environmental Health & Safety (EHS)
- Automation and Operational Excellence team
People Function External:
- Customers
- Third Party Suppliers Qualifications and Experiences
- Minimum relevant work/industry experience of 7 years.
- Bachelors degree preferred.
- Experience with providing design solutions and guidance on order of operations.
- Strong knowledge of general construction processes & procedures.
- Experience in managing and directing general contractor suppliers construction scope estimation etc. (Civils Ground L&A Backhaul Maintenance Work).
- Knowledge of and ability to enforce client and customer construction and quality standards.
- Ability to interface with customers property owners and other internal and external ancillary personnel as needed.
- Strong knowledge of contracts (leasing vendor facing customer facing) and financial acumen.
- Demonstrated ability to collaborate and develop positive relationships with suppliers or other external business partners.
- Experience leading or influencing teams to perform at their best.
- Strong understanding of applicable health and safety regulations impacting client and its suppliers in the local market.
- Completion of approved OSHA (Occupational Safety and Health Administration) 30hour course for telecommunications industry.
- Previous experience working on client equipment portfolio is a plus.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
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