Mandarin Service Desk

BENEFITS: Sick Leave Vacation Leave SSS Pag Ibig Phil health JOB DETAILS: COMPANY PROFILE: The company is a global IT, consulting, and BPO Company. It is in the industry for over 80 years delivering quality services to its clients and customers. They are recognized all over the world for their ample range of services, a strong commitment to sustainability, and competitive business citizenship. Position: Mandarin Service Desk Industry: IT/BPO Company Location: Quezon City Salary: Php 70,000-Php 100,000 Schedule: Shifting Schedule Work Set-up: Work Onsite Responsibilities: Responsible for providing technical support and answering concerns via phone, email and chat, and web Maintain a high degree of Customer Service for all support queries and follow all service management principles Record trend of calls and recognize outages proactively Interact and coordinate with other departments to resolve customer Issues Issuing ticketing numbers to the customers for the escalation of inquiries. Requirements: Proficient in Mandarin and English Can start as soon as possible Must have tech skills (Active directory, VPN and etc.) Technical Support and Customer Service experience. Must have finished at least 2nd year (72 units). Open to work onsite in Quezon City. Recruitment Process Paper Screening Invite for Initial Interview Language Assessment Interview Hiring Manager Interview Job Offer