Customer Service Respresentative

The Role

• Customer Support: Respond to customer inquiries via phone email or chat promptly and professionally addressing their questions concerns and issues with a focus on exceeding their expectations.
• Problem Resolution: Investigate and resolve customer issues such as account inquiries transaction discrepancies and technical problems ensuring timely and satisfactory resolutions.
• Education and Guidance: Educate customers on how to use our products and services providing stepbystep instructions and guidance as needed.
• Documentation: Maintain comprehensive and accurate records of customer interactions inquiries and resolutions in our CRM system.
• Feedback: Share customer feedback and insights with the product and development teams to contribute to product improvement and enhancement.
• Compliance: Ensure all customer interactions comply with relevant regulations and company policies.
• Adaptability: Stay informed about industry trends company updates and changes to our products and services to better assist customers.
  
  
  The Ideal Candidate

• Customer Service Experience: Previous experience in a customer service role preferably in a financial services or fintech environment.
• Excellent Communication: Strong verbal and written communication skills with a clear and friendly communication style.
• Empathy: Demonstrated ability to empathize with customers understand their needs and provide empathetic support.
• Problem Solving: Effective problemsolving skills and the ability to think critically to find solutions.
• Technical Proficiency: Comfortable using various customer service software CRM systems and Microsoft Office Suite.

Remote Work :

No