Level 3 Service Help Desk MSP - AU Morning Shift Onsite Alabang
Posted on :
05-07-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-07-2024
Job Description
Job Summary:
You will establish yourself as valued member of our Managed Services Team with the flexibility to work remotely. You will be responsible for 3rd Level Support requests when we get them escalated from our experienced Service Desk Team.
The Role:
To meet our growing demand we have several places available for motivated Service Desk personnel to join our enthusiastic team. You will utilize your excellent communication skills to continue to deliver exceptional customer service and skilled support.
Skills and Qualifications:
- Proven 5 years of related experience in an outsourced IT environment.
- Great customer service phone skills & first call resolution with EndUser Compute Questions & Issues.
- MSP experience Level 3 / 4 service desk support desirable.
- High level technical and troubleshooting skills
- Proactive in identifying potential problems
- Microsoft 365 Administration Certification
- Microsoft 365 Intune Certification
- Microsoft 365 Defender Experience
- MS Azure or AWS Certification
- MS Windows Server () Experience with AD AAD Connect RaaS Group Policy.
- Handson working Experience and deep understanding experience of Linux based systems
- Handson working experience and deep understanding with the management of network infrastructure (Routing / NAT / VLAN)
- Handson working Experience and deep understanding with virtualisation storage high availability network management and configuration desirable
- Experience working with RMM and PSA solutions
- Backup DR and Business Continuity configuration and management
Requirements
To be successful in this role you will need to have:
- 5 Years of experience working for an outsourced IT Provider in an IT Helpdesk capacity providing enduser Desktop Support.
- Practical Use of MSP Tooling including RMM AV SOC Documentation.
- 3CX Telephone Administrator & Provisioning & Troubleshooting Experience (preferably certified).
- Networking Certification or Vendor certifications (Ubiquiti Cisco Fortigate etc).
- Ability to write modify test and deploy PowerShell scripts.
- DevOps / MS DevOps experience is desirable.
Personal Attributes:
- Humbly ambitious with great people skills
- Team player highly focused on working relationships with coworkers and stakeholders
- Ability to handle highpressure tasks
- Excellent verbal and oral communication skills
- Highly coachable and trainable
- Ability to work autonomously and manage expectations
- Ability to work in a team environment contributing to project tasks
Additional Job Details:
- Setup and Location: ONSITE: Office 202 Plaza B Northgate Cyberzone Northgate Ave Alabang Muntinlupa 1780 Metro Manila
- Work Schedule: 8:30 AM to 5:30 PM (AEDT) 6:30 AM to 3:30 PM (PH Time)
- Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Bachelor's degree in Computer Science, Software Engineering, or related field. Minimum 3+ years of experience in a Level 2 Service Desk Support or similar role within the Australian IT Services sector. Proven track record of successfully resolving IT support issues. Proficient in troubleshooting hardware and software issues. Familiarity with Active Directory and group policies. Experience using help desk software and remote support tools. Experience with Autotask and Halo. Experience with the basics of managing Microsoft 365 Tenants. Understanding of how CRM systems work Excellent verbal and written communication skills. Ability to convey technical information clearly and understandably. Dedication to providing exceptional customer service. Ability to empathize with end-users and understand the impact of technical issues on their work. Set-up and Location: Work from Home Work Schedule: 9:00 AM-6:00 PM (AEST) | 7:00 AM-4:00 PM (PH Time) Employment Type: Full-time
Employment Type
Full Time
Key Skills
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