Collector

JOB DESCRIPTION:

We are looking for a reliable Collector to contact customers and collect outstanding debts. Collectors track customers down by phone or mail and assist them to make payments. Dependent on age of outstanding debts, this can involve negotiating repayment plans, and encouraging them to find alternative payment solutions. You will be responsible for recovering the money owed in as little time as possible. Also note that this resource will foucs on reconciliation of accounts receivable.*

This position can be stressful and difficult. A debt collector will have to be polite and sensitive towards people while also remaining committed to their purpose, and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

KEY RESPONSIBILITIES:

• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable

Role Responsibilities:

REQUIRED SKILLS

Proficient in MS Teams

PREFERRED SKILLS

Must have great communication skills, not afraid to speak to customers over the phone as well as email. Manager will train on ERP system

Proven experience as debt collector and/or previous work experience in customer service, sales, collections or related field

• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
• Working knowledge of MS Office and databases
• Excellent communication and people skills
• Apt in negotiating and persuading
• Ability to be polite and compassionate without lacking confidence