drjobs Support Lead Analyst

Support Lead Analyst

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Job Location drjobs

others - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Job Description

  • Hands on experience on Pharma MES system ( Ex: POMS, Syncade, Rockwell FTPS, Werum)
  • Prefer to have POMS Manufacturing execution System experience.
  • Good experience with Validation Testing practices in GxP environments.
  • Knowledge on control systems operation.
  • Should possess good communication and analytical skills
  • Should have extensive exposure to Change Management process.
  • Issue response and management through ticketing systems, adhering to the established processes
  • For the ongoing deployments and developments, collaborate with business/end users to elicit, author, review, and improve user stories
  • Escalate and follow-up in a timely manner on any issues that might affect the overall project quality
  • Build relationships with customers, patients and end users by answering service (non-clinical) questions
  • Administer application user creation, user training, compendium building, SOPs and training documentations, production support, troubleshooting and monitoring
  • Available for on-call support as and when needed.
  • Have customer first mindset and be accountable for application support of public facing customer portals and internal MFG applications.

Employment Type

Full Time

Company Industry

About Company

100 employees
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