5 years of people and client management experience in a consultative environment
ServiceNow Product Owner certification is strongly desired
3 years of experience with Agile methods such as Scrum and SAFe
Able to prove Strong experience as CMDB Business Analysts
Experience with trouble shoot customer issues, tickets and experience with creating stories for Agile sprints.
Advanced proficiency with user Agile story definition, acceptance criteria writing in addition to facilitating effective refinement sessions
Proven experience managing CMDB product backlogs
Ability to help clients with strategic vision definition and alignment
Must be curious to learn client's business quickly
Excellent communication skills
Expert level knowledge on the ServiceNow CMDB and CIs.
Should understand CMDB Integrations with other ServiceNOw modules and relationships.
Understand ServiceNow CI class, attribute, and relationship properties for all CIs.
Translate customer requirements into stories and acceptance criteria and work with the development team or able to take on the development role when needed.
Real world work experience with ServiceNow CMDB tables, relationships and CSDM data model.
ServiceNow Configuration Management CI Librarian skillsets/experience is required
The Configuration Librarian is the custodian and guardian of all master copies of software, hardware, virtual and documentation CIs registered with Configuration Management.
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