RESPONSIBILITIES:
*Monitor, review and evaluate calls to identify key behaviors that drive
performance and improve customer experience
*Assist in any ad-hoc duties, projects and activities as and when required.
*Audit set up calls by the Headbacker division to check for opportunities that will optimize customer relations.
*Make sure we are keeping commitment to our clients by fulfilling their expectations.
*Coordinates and facilitates call calibration sessions Listen to training calls to take note and compare job descriptions.
*Provides actionable data to various internal support groups as needed.
REQUIREMENTS:
*2-3 years QA Call Center Experience
PERKS AND BENEFITS:
*Earn in Dollars
*Permanent Work from Home
*HMO
*Training Included (Paid)
*MST Working Time
Our Career Backers are excited to meet you!
Our recruitment and on-demand interviews are open 24/7.
Cyberbacker has been strict to maintain its utmost integrity, if you have been offered assistance in exchange for monetary value for any of the company's assessments, please be reminded that these are not in any form or shape a standard practice of the company and are not tolerated.