Service Coordinator and Dispatch - HVAC

We are looking for an HVAC Service Coordinator who will work with the HVAC Service, Sales, Accounting, and Service Sales Departments in handling service dispatch and coordination. This person will be providing any assistance needed to the HVAC Customer Support Manager including answering daily service phone calls and service dispatch for HVAC Technicians. This is a high-paced department with ever-changing developments that requires working and communicating with all levels of the company. It requires high attention to detail, and accurate and timely delivery of information while assisting with multiple responsibilities simultaneously.

WHAT YOU WOULD BE DOING

Scheduling and dispatch for HVAC Field Technicians in Colorado and New Mexico for repairs, service calls, special projects, and preventative maintenance
Correctly gathering customer's and sales teams requests and incorporating the information into the service ticket
Verify customer account details for dispatch service including billing terms, contract specifics, and sales team scopes.
Processing service tickets through Field Dispatch / Microsoft Dynamics (SL) module including parts orders, customer follow-ups, and sales follow-ups.
Verify customer appointment details before the scheduled appointment date.
Sending prestart-up checklists and service authorizations as needed to schedule work for technicians
Creating preventive maintenance (PM) tickets once the contract is entered into SL
Periodically renewing contract details and updating the contract list
Thoroughly understand the HVAC billing process for proper service ticket creation and assist Billing Coordinators when needed
Understand and review project budgets for proper service coordination
COMPETENCIES YOU SHOULD HAVE

Customer Service
Communication
Initiative
Dependability
Sense of Urgency
MINIMUM REQUIREMENTS TO APPLY

High School Diploma: Some college preferred
One to three years of HVAC/Mechanical dispatching experience
Recent full-time customer service experience including excellent phone etiquette experience
Experience working in a fast-paced and demanding environment
Experience working under pressure, with multiple deadlines, and within an ever-changing high paced team environment
Attention to detail and strong organizational skills
Good time management skills
Proficient with Microsoft Office Suite Excel, Word, Outlook
Proficient with Customer Relationship Management (CRM) Systems
The pay range is $22.00 - 28.00/hr plus bonus based on relevant experience

Our Company takes innovation in our industry very seriously, and theres nothing like the feeling of being revolutionary. What we like most, though, is making things happen getting results in creative ways. We know this kind of approach takes top candidates, so we offer a highly competitive compensation and benefits package including:

WHAT WE CAN OFFER YOU:

Employee Stock Ownership Plan (ESOP)(Yep, that's right! Why be an employee when you can also be an owner?!)

401(k) Retirement Program and Company Match

Medical & Prescription Drug

Dental

Voluntary Vision

15 Paid Time Off days, Volunteer Paid Time Off, and 10 Holidays per calendar year

FREE Short & Long-Term Disability

FREE Basic Life/AD&D

Voluntary Supplemental Life insurance

Flexible Spending Accounts (Health Care and Dependent Care)

Employee Assistance Program

Health Advocate

Tuition Reimbursement

OUR CORE VALUES

SAFETY: The safety of our associates, customers, and partners is part of the DVL culture and a Core Value.

CARING: We care about the success of our customers, our partners, our associates, and our company.

COLLABORATION: Working with the team to achieve the best outcome, which is critical to our success.

CREATIVITY: Being creative with ideas to improve the way we do things.

INTEGRITY: We are not afraid to do the right thing.

PROFESSIONALISM: Professional behavior is a cornerstone of our business.

Administrative Info
Salary Range
22 To 28 Per Hour

Number of openings: 1
Desired Start Date
Not Specified
Office
Centennial
Department
DVL HVAC Services
EEO Type
Administrative Support Workers
Job Industry
Electronics
Job Function
Customer Service
Budget
Not Set
Replacing
None
Requisition Id
Not Specified
Posting Location
Same as Office
Close this Requisition...
Manually
Custom Fields
Employee Type
Regular Full-time