Customer Onboarding Specialist w/ Native French

Do you believe technology is the key to making success and profitability accessible to every hotelier in the world? Do you want to be part of a young team based in Barcelona? Join now!

Backed by some of Europe s leading investors, our client is one of the fastest-growing companies in the Hospitech world. Over 4 000 properties all over the globe are using their solutions daily to develop their business, and we re looking forward to helping 10 000 by the end of 2022.

Tasks

• Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners.
• Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value.
• Build robust relationships with our customers to limit the churn rate.
• Provide our customers with any extra advice requested, always looking to go the extra mile!

Requirements

• You have outstanding communication skills, both spoken and written, in French and English
• You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email.
• You have strong customer orientation and the ability to adapt to each client to provide a personalized experience.
• Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests.
• Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions.

Benefits

• One of the fastest-growing SaaS start-ups in Barcelona

• Key moment to join in terms of growth and opportunities

• Fast-growing / learning environment, with strong entrepreneurial team spirit

• Young and international environment (15+ nationalities)

• Employee Stock Options

• Alan private health insurance

• Positive impact on the world via their internal platform collaboration

• First step: phone screening with our recruiter in Babel Profiles

• Second step: Interview with client's Talent Partner

• Third step: Interview with Hiring Manager - role play of business case

• Last step: Culture fit with CEO