B2B Customer Advisor w/ Native Level of Dutch

Are you a native Dutch speaker with a passion for helping other people? Are you a good listener with a problem-solving mentality? Our client is looking for a creative, open-minded, and energetic individual to join their international team in sunny Barcelona.

Our client is a fast-growing e-Commerce company focusing on the sales of corporate gifts and promotional products for companies all over Europe. As a B2B Customer Advisor, you will be the first point of contact of the client assisting them throughout the whole process: from the first contact until the delivery of the products. This includes understanding the client's needs and being able to advise them in a creative way.

Tasks

• Effective inbound communication with customers via email and telephone
• Advising customers on selecting the right product and print for their promotions
• Preparation of price quotations and virtual samples
• Process and follow-up of sales orders
• Process and follow-up of purchase orders with suppliers
• Coordinate print proof communication between suppliers and customers
• Send shipping information and assure on-time delivery
• Assuring customer satisfaction.

Requirements

• Native/Bilingual Dutch speaker
• Intermediate level in English and/or Spanish
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• A problem-solving and solution-driven mentality.
• Ability to multi-task, organize, and prioritize work.
• Emphatic personality and passionate about helping others.

Benefits

• Full-time job with a fixed contract.

• Competitive fixed salary + attractive commission scheme

• Standard office hours: Monday to Friday 09:00-18:00h (with flexibility)

• Hybrid working model.

• Dynamic and multicultural work environment.

• Office in Barcelona ((at)22 area), 10 min from the beach

• Gain experience in a fast-growing, dynamic, and international environment

• Listening and asking the right questions in order to engage in the customer s needs

• Using different communication techniques and develop your telephone communication skills

• Our recruitment process

• Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process

• Step 2: Interview with the company s Teamleader

• Step 3: Interview with the company s CEO

• Step 4: A case study to find out your communication skills