operation Manager
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Job Description
- Manage specialists and managers supporting operations goals and in turn support internal business teams to ensure the best customer experience;
- Work with various Amazon teams to support the search for automation opportunities and leverage existing technologies;
- Define appropriate operational metrics aligned with business goals; establish processes for measuring, tracking, and driving continuous improvement of these metrics;
- Track key metrics continuously and identify risks; call out gaps and manage resources proactively;
- Plan and manage capacity to achieve business objectives. Identify opportunity areas and evaluate them on the basis of feasibility, timelines, etc;
- Analyse defects and support the development of programs that fix root causes, escalating when required to drive closure;
- Own structured communication with all stakeholders;
- Build and scale process-related solutions that have metric impact through multiple projects and automation; driving the adoption of solutions across teams;
- Provide regular coaching and feedback to direct reports to help them individually grow functional skills and leadership capability;
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
