CSU Izmir - Section Head Land Operations Support Section

CSU Izmir - Section Head Land Operations Support Section

• Working Location: Izmir, Turkey
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

• Master s Degree preferred plus 2 years field experience or bachelor s degree plus 4 years field experience
  
• Working knowledge of the International Standards Organisation (ISO) 20000 series standards as well as Prince2 and ITIL best practices
  
• Demonstrated knowledge and experience on administration of Windows and/or UNIX Operating Systems and Single Sign-On
  
• Demonstrated knowledge and experience of Microsoft SQL Server and Oracle Database Management Software
  
  DUTIES/ROLE:
  
• Monitors Section workload and tasks, prioritizes and identifies explicit and implied tasks, provides guidance and support to subordinates to match resources to tasks
  
• Provides technical management of assigned ICT
  
• Responsible for all LOSS contributions towards Incident Management, Problem Management, Access Management, Event Management, Request Fulfilment, Release and Deployment Management, Test and Validation, Configuration Management, Change Management and Real-Life Support in coordination with Service Management Branch
  
• Responsible for administration of all servers within AOR to include local and remote servers
  
• Within AOR, responsible for administration and deployment of Storage Area Network, Anti Malware, Active Directory, Exchange Servers and System Center Configuration Manager servers
  
• Responsible for mass deployment, monitoring and troubleshooting of operating systems, and application patches on servers and workstations
  
• Supports, maintains and operates locally installed application software
  
• Assists with the seamless integration of new and existing applications
  
• Provides support and supervision to Operation and Maintenance of Functional Services within the AOR
  
• Responsible for database administration, installation, software maintenance and local systems support (as required) of assigned Functional Services
  
• Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives, assesses and evaluates risk, provides inputs on technical designs and plans
  
• Takes initiative to keep staff skills up to date, contributes to training efforts by providing on the job training to assigned staff of LOSS and contributes to training plans of own staff
  
• Maintains an awareness of developments in the industry
  
• Contributes to the development of the CSUs Disaster Recovery / Business Continuity Plans
  
• Develops and maintains Standard Operating Procedures (SOPs) for routine Functional Service administration tasks
  
• Provides feedback to the relevant Service Line on corrective action or procurement action required to correct detected weaknesses in system performance
  
• Takes necessary precautions or actions to make sure that appropriate KPIs are met
  
• Provides performance metrics and suggests possible Service Improvement Plans (SIPs)
  
• Responsible for License Management
  
• May have to traverse multiple locations within the same base