Apprentice Property Management Officer - Notting Hill Genesis

Are you starting off your career or looking for a change in direction and interested in a profession that combines a focus on people and one of their most fundamental needs, a quality home? If so, becoming an apprentice property management officer at a leading London Housing Association could be the right fit for you.

Notting Hill Genesis are looking for apprentices with a strong work ethic, problem solving skills and a customer focus to train as property management officers (PMOs). As a PMO you will be the main point of contact for the homeowners on your patch of properties. You will deal with their queries and provide excellent levels of customer service by maintaining regular contact with them.

By joining us as an apprentice PMO, you will gain an amazing breadth of knowledge in buildings and property management. You will learn skills ranging from budgeting and finance to maintenance and repairs which will set you up to take your first steps in your property management career. With many of our PMOs moving into senior positions within our service and others following paths into asset management, compliance and development, we believe that the apprentice PMO role is a fantastic opportunity for the right person.

Main Responsibility

As an apprentice PMO, you will spend 80% of your working week fulfilling the PMO role and the remaining 20% completing the learning element of the apprenticeship. Being a PMO with us is a varied role, and no two days are the same. Some of your regular tasks will include:

• Dealing with general property, leasehold and/or maintenance queries
  
• Building and managing resident relationships and addressing any issues that may arise
  
• Property inspections and raising repairs
  
• Setting service charge budgets and producing service charge accounts
  
• Income collection
  
• Working towards meeting your key performance indicators
  

Although you will be the main point of contact for your residents and have a lot of responsibility, you won t be on your own. You will be part of a leasehold team overseen by a Leasehold Manager with the support of a Senior PMO. You will also get close support from the wider Leasehold Service as well as specialist teams that assist in ensuring our residents are safe and comfortable in their homes.

Qualification Details

As an apprentice PMO with Notting Hill Genesis, you will work towards a Level 3 Housing and Property Management apprenticeship qualification. At the end of the course, you will also achieve an Associate IRPM qualification and Chartered Institute of Housing (CIH) membership.

The course duration is 15 months, and as mentioned above, you will spend 20% of your working week (equivalent to one day a week) completing the learning element of the apprenticeship.

We are working with Learning Curve, a well-known apprenticeship provider, to offer this apprenticeship programme. You will have an individual learning coach and will attend a group learning session each month to discuss what you have studied and share experiences, tips, and knowledge.

Requirements

The Ideal Candidate

You do not need any property management or housing experience for this role.

This apprentice role would be ideal for a college/university graduate, or someone looking for a career change. Regardless of where you currently work or have finished studying, if you can bring excellent communication skills, resilience and an enthusiasm to learn, combining that with a strong customer focus, then this role may well be for you.

Please take a look at the attached role profile which outlines the responsibilities of the role and the candidate behaviours that we are looking for.

How to apply

The application process consists of two stages:

• Written application
  
• Assessment centre (written assessment, interview and role play)
  

Those successful at the written application stage will be invited to take a written test and attend an assessment centre consisting of the interview and role play.

To help you with your written application and preparation for the assessment centre, we have created an application briefing pack attached to this page. Please take the time to review this attachment as it has been designed to guide and assist you with your application.

Applications close at 23:59 on 23 October 2022.

We expect that shortlisted candidates will be invited to attend an in-person interview and role play in the week commencing 7 November 2022. If there are any changes to this, we will let you know.

Benefits

Benefits

In return we offer:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
  
• Generous pension scheme
  
• Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)
  
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  
• Health cash plan
  
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more
  
• Interest-free loans: season ticket loan, tenancy deposit loan and training loan
  
• Cycle to work scheme
  

About the Company

Notting Hill Genesis is now one of the largest housing associations in London and the south east. We own and manage more than 66,000 homes and employ around 2,000 staff. We provide homes across a range of tenures and are committed to continuing to deliver housing that is affordable to all. Our roots reach back to the 1960s when our legacy organisations were established by local people who shared a similar vision to house west London s working poor, providing them a home from which to build themselves and their families a secure future.

Our people

We value our people and both respect and celebrate their differences. We re proud to say that our colleagues come from different backgrounds, with varied outlooks and are from all over the world. We encourage and are committed to diversity. We know that when people with varied experiences and unique points of view come together, it makes us a stronger organisation and more able to help the wide range of residents that we serve. We want all our colleagues to bring their full selves to work in a culture and environment based on respect and fairness, regardless of role, background or ability.

Our pledges

We are proud signatories of the G15 group s diversity pledge to encourage more diversity in the boardroom and at senior level. The pledge on Black, Asian and minority ethnic diversity commits NHG to reflect the ethnic diversity of the communities we work in at all levels and particularly at senior managerial, leadership and board levels.

We have an under-representation of Black, Asian and Minority Ethnic colleagues at this level and are keen to fill this gap. We welcome applications from everyone. For this role, we especially encourage Black, Asian and Minority Ethnic candidates to join us and be part of an inclusive culture that celebrates diversity, equality of opportunity and provides a place for you to grow your career.

We are also a Stonewall Diversity Champion, a Disability Confident employer and have signed up to Harry s Pledge. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation.