Coordinates management of the Front Desk, Uniform/Guest Services, Fairmont Gold, Royal Service and Business Center Departments while on duty to ensure a smooth operation and the highest level of guest satisfaction
Seeks feedback on guest satisfaction and resolves problems in accordance with our promise and philosophy of employee empowerment.
Strong and effective communication with all other departments. Conducts and participates in monthly communication meetings
Provides guidance and motivation to the Front Office Team. Establishes and communicates on a daily basis with the Front Office Team. A strong commitment to colleague satisfaction.
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