Customer Experience Manager - Store

• Direct and manage the Customer Service department, Merchandize Pickup, Check-out, Good Handout & Return and Exchange, and Housekeeping in the most effective manner as per the IKEA concept.
• Create and maintain good team spirit among staff and motivate them to attain maximum productivity and efficiency and timely executions of task
• Recruit and retain the right people with the right skills to work at the right time.
• Enable the co-workers and managers to access current documented procedures
• Provide training; by using procedures checklists to assist with on the job training (Operating procedures for the functions and the areas which the functions works)
• Responsible for providing technical support, training and program development and guidance in the fields of environmental compliance, safety, health, medical services and fire prevention application.
• Assure that systems and methods provided in the IKEA concept documentation are implemented in areas of responsibilities.
• Achieve and follow up on all Customer Experience KPI s.