Five9 Consultant with Salesforce integration exp - Contract - Remote/WFH/US-Based

AGG seeks an experienced individual with Five9 Consultant with Salesforce Integration Exp for this Remote/WFH Contract role.

• Requires a strong collaborator with internal managers, leadership teams, and external resources as well.
• This is a contract position, with an hourly rate starting at 3 months.
• Third-party/C2C candidates ARE accepted at this time.

Key Responsibilities:

• Assist in establishing the business consulting practice, including defining the engagement process, creating required documents and artifacts, and proposing relevant performance metrics
• Partner with client to identify and pursue business consulting tasks
• Conduct meetings to collect data and facilitate workshops to understand a customer or prospect's current operational and/or technology challenges, market drivers, and corporate objectives
• Document and present findings and recommendations to organizational stakeholders
• Continually seek opportunities to increase customer satisfaction and deepen relationships by interacting effectively at all levels of the organization
• Establish and maintain lines of communication with internal stakeholders on key initiatives

Key Qualifications:

• Years of experience with Five9 3-6+ Years Preferred
• Five9 and Salesforce integration experience is HIGHLY Preferred
• Five9 campaigns
• Reporting
• Hold times
• Experience looking for ways to optimize the above skills
• Contact Center practical experience in operational and/or technical disciplines
• Previous consulting experience strongly preferred
• Experience with contact center digital transformations (i.e. IVA, omnichannel) and/or premise to cloud migrations a plus
• Extensive presentation experience and skills
• Exemplary verbal, written and presentation skills with the ability to foster effective, trusted relationships