Rider Operations Manager
Posted on :
27-09-2022
Employer Active
1 Vacancy
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Job Description
- Responsible for lifecycle Strategy - set up and execute campaigns that improve the rider lifecycle: improving performance, minimizing churn, reactivating lapsed riders
- Set training & onboarding strategy to improve rider quality & experience
- Take ownership of high-leverage projects and drive them forward to completion using team members to help in execution
- set-up and execute campaigns that boost rider performance, inventing innovative bonuses, and evaluating the outcome of your campaigns
- Ensure rider safety & wellbeing are top priority and solid measures and tools are in place
- Responsible for managing the internal fleet and the performance of our internal riders
- Lead the rider support team
- Assist the management in developing operations strategy for effectively scaling the operations
- Design new processes, and optimize existing processes for smooth functioning of the logistics department
- Responsible for the country's rider happiness index, attrition rate, compliance rate and city level satisfaction score
- Set up SOPs, policies, and tools for safety/compliance of riders
Employment Type
Full Time
Company Industry
Internet / E-commerce / Dotcom
Department / Functional Area
Key Skills
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