Provide exceptional Customer Service asper the Menzies andAirline specific standards to ensurecustomer satisfaction at every step of theirjourney
Gather, input and process all dataand documentation required for the safe and secure turn-around,by manual, automated or computerised systems, including weather reporting and notams (ifrequired), LDM, PSM, Special loads, cargo, mail, DGR, Steps, GPU, ASU, fuel, catering and crewchanges
Carry out pre-arrival inspections, aircraft and theaircraft footprint area hazard/FOD checks
Operate all systems and equipment ina safe, secure and efficient manner
Lead the turn-around process, ensuring all relevant equipment, resources and services are inplace,as required to complete asafe, secure and efficient, on timeturn-around
Ensure timely and effective communication with allrelevant parties, both external and internal
Co-ordinate the safe, secure andefficient Customer disembarkation and boarding according to localprocedures
Report any faults or irregularities with equipment, facilities, systems or processes to theappropriate management, airport authority and/or crew
Timely and appropriate response and actions to disruption, emergency or delay situation in theoperation
Manage the offloading and loading procedures of the aircraft
Ensure accurate LoadReconciliation
Responsible for agreeing andcommunicating theAircraft movement messages and delay codes
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