Front Office Supervisor

Front Office Supervisors ensure that all front office andguest services team members receive adequate training inall Front Desk policies and procedures. They assist the FrontOffice Manager in motivating the team and participate in thetraining and development of all Front Office staff. Front OfficeSupervisors make sure all arrivals are blocked and evens out thehouse count. They check arrivals of VIP guests, are in chargeof possible upgrades and have the concierge team deliver notecards to guestrooms per hotel chain standards. They verify theaccuracy of the cash drawers at the beginning of the shift andsupervise the close-out of shift work and cash at the end ofthe shift. Front Office Supervisors communicate all importantinformation to the following shift to ensure a smooth transitionthrough the Front Desk logbook.