Reporting to the Operations/Service Delivery Manager.
The Supervisor has the key responsibility of managing all the coordinators and ensuring that all
Assignments are assigned and delivered in a timely manner to ensure a 100% fill rate.
Supervise all the coordinators to ensure smooth operations of the team and meet all internal and external goals and deadlines.
Responsible for coordinating all data collection, analysis, and publishing results across the department and leadership team.
Response, as appropriate, in writing to inquiries, complaints, or problems, and, with supervisory support, makes necessary adjustments to ensure appropriate service provision.
Working closely with the WFM team to Manage the schedule Vs achieved and apply the necessary actions to the schedule to guarantee 95 % fulfillment and adherence to the schedule.
Job Requirements
Bachelor’s degree.
Must have at least 2 years of experience as a team leader / Supervisor in a call center customer service
Knowledge of issues and terminology of the interpreter profession.
Ability in coordinating and prioritizing the work activities of self and others.
Knowledge of supervisory practices and principles.
High proficiency in English language, vocabulary, and written and verbal communication.
Establishing and maintaining effective working relationships.
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