Infrastructure Manager

Job Description

• Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
• Provide leadership in planning and managing computer operations and production support, systems and database administration, and network operations
• Ensure system performance and SLAs are met
• Managing IT services that include but are not limited to: ( Network active and passive, WIFI, servers, Firewall and infrastructure security, surveillance system, Storage, Internet, data center, Cloud service include hosting, online backup, O365, etc…,
• Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
• Implement IT continuous improvement programs
• Lead IT asset management team to ensure assets full lifetime cycle value is achieved
• Manage strategic relationships with key IT product and service providers
• Provide in-depth technical expertise for both tactical and operational initiatives
• A provision in close cooperation with third-party service provider an IT infrastructure that is suitable for the group to access and use their business applications
• Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
• Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
• Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness.
• Participate in IT strategy planning activities.
• Responsible for designing and troubleshooting the network of IT services to meet the functional objectives of the business.
• Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
• Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
• Work closely with project team members line managers for time allocation and prioritization.
• Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.
• Participate in the budget process.

Job Requirements

• At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
• Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
• Strong management and people development skills
• Understanding of ITIL practices
• Ability to think logically and demonstrate strong analytical and problem-solving skills
• Ability to manage internal and external projects from inception to completion
• Expertise in setting and managing customer expectations
• Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
• Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence
• Experience implementing packages and working with vendors
• Excellent oral and written English and same for communication skills