drjobs Deputy Branch Manager العربية

Deputy Branch Manager

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1 Vacancy
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Jobs by Experience drjobs

Not Mentionedyears

Job Location drjobs

6th of October City - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Nationality

Egyptian

Gender

Male

Vacancy

1 Vacancy

Job Description

Roles and responsibilities

1. Operational Support and Management

  • Day-to-Day Operations: Support the Branch Manager in overseeing daily operations, ensuring that all activities are aligned with company policies and procedures.
  • Branch Procedures: Ensure that all branch operations follow standard operating procedures, safety protocols, and compliance requirements. This includes managing branch facilities, technology, and equipment.
  • Crisis Management: Act as the point of contact for handling operational issues or emergencies. In the absence of the Branch Manager, take on full responsibility for running the branch.
  • Risk Management: Identify potential risks in the branch’s operations and take steps to mitigate them, ensuring the branch’s compliance with regulatory standards and internal controls.

2. Team Leadership and Staff Management

  • Team Oversight: Assist in managing the branch team, including supervising daily tasks and ensuring staff is motivated, well-trained, and working efficiently.
  • Training and Development: Identify skill gaps within the team and coordinate ongoing training and professional development programs for employees.
  • Performance Management: Help set individual and team performance targets, conduct performance reviews, and provide feedback to staff. Assist in resolving any performance-related issues.
  • Scheduling and Staffing: Assist in managing the staffing schedules, ensuring that the branch is adequately staffed at all times to meet customer demand and service levels.

3. Customer Service and Relationship Management

  • Customer Satisfaction: Oversee customer service activities to ensure that clients receive excellent service. Address escalated customer complaints or concerns in a timely and effective manner.
  • Relationship Building: Develop and maintain relationships with key clients or accounts, ensuring their needs are met and fostering long-term loyalty.
  • Service Delivery: Ensure the branch is consistently delivering high-quality services or products in line with customer expectations and company standards.

4. Sales and Business Development

  • Sales Targets: Support the Branch Manager in achieving branch sales goals by developing and implementing sales strategies. Track sales performance and help identify areas for improvement.
  • Market Penetration: Identify opportunities to expand the branch’s market share through new business initiatives, partnerships, or services.
  • Promotions and Campaigns: Assist in executing marketing campaigns, promotions, or sales events to attract new customers and retain existing ones.
  • Reporting: Monitor sales performance, prepare reports for management, and suggest strategies to improve branch revenue.

Desired candidate profile

  • Leadership and Management Skills:

    • Ability to lead, motivate, and manage a team effectively. Strong interpersonal skills to interact with staff, customers, and senior management.
    • Conflict resolution skills to handle disagreements or performance issues in the team.
  • Customer Service Orientation:

    • Strong focus on providing excellent customer service, resolving issues, and ensuring customer satisfaction.
    • Ability to build and maintain relationships with clients and customers.
  • Financial Acumen:

    • Understanding of branch budgeting, financial reporting, and expense management to ensure profitability.
    • Ability to analyze financial performance and recommend improvements.
  • Sales and Business Development:

    • Knowledge of sales strategies and techniques to help the branch achieve revenue targets.
    • Ability to identify new business opportunities and improve the branch’s market presence.
  • Problem-Solving and Decision-Making:

    • Strong problem-solving skills to address operational, customer, and staff issues quickly and effectively.
    • Ability to make decisions independently, especially in the absence of the Branch Manager.
  • Organizational Skills:

    • Excellent organizational skills to manage multiple tasks, prioritize responsibilities, and ensure that deadlines are met.
    • Attention to detail to ensure smooth operations, accurate reporting, and compliance with regulations.
  • Communication Skills:

    • Clear and concise verbal and written communication skills to interact with staff, customers, and management.
    • Ability to give instructions, provide feedback, and convey branch performance information to senior management.

Employment Type

Full-time

Company Industry

Retail

Department / Functional Area

Administration

About Company

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