International Call Center Advisor Trainer - English

Call Center Trainer Responsibilities:

• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

Job Requirements

• Excellent Command of the English Language
• At least 3 year's experience working as a international call center agent or team leader.
• Experience as a call center trainer is preferred
• Familiarity with call center procedures and operations.
• Excellent knowledge of sales techniques and customer service best practices.
• Strong teaching abilities and mentoring skills.
• Good communication, interpersonal, and conflict resolution skills.
• Ability to provide leadership to personnel in a fast-paced and stressful work environment.