Conduct Training Needs Analysis for the Hotel and utilize IHG training programs.
Conduct the IHG technical training and development workshops to all job bands.
Train departmental trainers and supervisors in techniques and skills for training.
Evaluate departmental trainers’ performance and effectiveness of training programs.
Plan monthly Department trainer meetings to review the operational department training needs analysis, the training plan for the upcoming month and targets to achieve.
Liaise with schools and universities regarding placements of internship students.
Monitor cross training progress and suggest for internal application for suitable internal vacancies.
Plan and implement product knowledge assessment to maintain a high level of product knowledge throughout the property.
Create a Talent pool of High Potentials from the Annual Performance Appraisals.
Develop Succession plans for the Talent Pool with the Department Heads and monitor progress based on goals.
Prepare the yearly Learning & Development budget in line with the corporate requirements. Quality Assurance
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