Regularly benchmarks the learning function with Four Seasons Learning Success Levels
Bases the direction for learning on a thorough Learning Needs Analysis
Designs solutions for learning needs by rapidly creating and developing learning programs (or blended Learning programs) that target performance gaps and management competencies
Prepares and produces training calendars that reflect performance gaps and learning needs
Markets the learning function’s programs, initiatives, and online learning
Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioral change
Creates and adheres to an annual budget for all training programs, initiatives, and learning resources
Plans and executes property-wide change initiatives, including service initiatives, Company-wide change initiatives, and other large-scale projects related to growth and learning
Selects and manages external vendors to deliver specialized training on service and/ or management skills
Actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
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