You will be responsible for auditing websites, stores, and warehouses to ensure that omnichannel operations are efficient in providing exceptional customer experience ● Taking ownership of omnichannel initiatives for a particular brand or process ● Coordinating omnichannel projects and ensuring that goals are achieved ● Building project plans and task lists within the scope of omnichannel operations ● Conducting store audits to ensure they are driving customers to digital channels ● Highlighting process weaknesses and proactively suggesting improvements ● Streamlining communications between stakeholders on omnichannel projects
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