RESTAURANT RESERVATIONS AGENT
Posted on :
17-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
17-07-2022
Job Description
- To have full and up to date knowledge of the F&B products and services.
- To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller’s needs using a client orientated approach.
- To check Conference & Events reports 3 days prior to arrival.
- To handle all reservations through different channels (via email/telephone/website) efficiently.
- To actively participate in maximizing revenue through up-selling.
- To follow up on non-guaranteed and waitlisted bookings.
- To handle no-shows and cancellations efficiently.
- To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
- To maximize selling opportunities by adding customer value at every opportunity.
- To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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