TEAM LEADER
Posted on :
17-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
17-07-2022
Job Description
- To assist the Reception Management Team in supervising the Front Desk (Reception) operation and communication.
- To assist in maintaining and/or developing agreed operating procedures relating to Front Desk reception and to ensure that colleagues adhere to the correct procedures as laid down in the Standard Operating Procedures Manuals.
- To set a high example to colleagues in terms of punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules, loyalty to the management and interdepartmental co-operation.
- Ensure that all current promotional and or activity information is communicated to the team.
- Take care of sectional training and ensure that the required training hours are achieved.
- Conduct the hand over between shifts, ensuring that all relevant staff are in attendance and that all pertinent information is passed accurately to the oncoming shift.
- Carry out the registration procedures required for guests wishing to stay at the hotel, ensuring that both local law and the hotel’s credit policy are adhered to at all times.
- Sell rooms to prospective guests arriving without reservations, ensuring that the maximum revenue is reached without losing the sale.
- Conduct and assist with private group check in s.
- Prepare group pre-registration as directed by the Front Office Assistant Manager.
- Handle general enquires received at the Front Desk , either from in house guests or from non-residents.
- To have a high product knowledge level, both in terms of the hotel and its facilities as well as of Kuwait in general.
- Check the details of completed registration cards against those in the property management system to ensure that this has been updated correctly and that a payment method has been secured,
- To action and resolve all traces on a daily basis.
- To ensure that rooms are allocated by the GSE’s according to the guest’s requests.
- Communicate on daily basis with Housekeeping in regards of Room Moves, Twin-2-Double rooms, OO/OS rooms.
- Ensure that all daily tasks of GSE’s are carried out on time (preparing arrivals, preparing departures, bucket check, High Balance, Check-outs VICAS).
- Prepare weekly store order and make sure collection is done.
- Ensure that all checked out registration cards are stored correctly at the end of each month,
- To make sure the no-shows and pre-registered guests who did not arrive are charged.
- To assist Guest Services Executives at the front desk with check - in, check outs and cashiering work as and when required.
- Assign colleague for Show around.
- To assist the Guest Service executive in their duties when required.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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