Proactively sell, up-sell, and cross sells all products and services within the Jumeirah Messilah in a friendly, professional and efficient manner. Be proactive to customer needs.
Always focus on, maximizing sales, as well as assisting guests internal/external, and future customers by offering the highest level of customer service.
Perform all related tasks to the above position i.e.: filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks.
To effectively manage the process of no-show/cancellation reports.
Achieve given targets and maintain exceptional performance at all times.
Handle queries through telephone, fax, and email.
Use approved language skill as required at all times.
Ensure compliance with the room reservations quality performance requirements.
Support Department's Key Performance Index.
To perform other duties/tasks as assigned by the management.
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