TEAM LEADER - GUEST SERVICES ASSISTANT
Posted on :
17-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
2 - 4 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
17-07-2022
Job Description
- To be responsible to look after the daily operations of the Talise spa according to the standards.
- To be responsible for the scheduling of team members.
- To be proactive and flexible with guest, operation and colleagues needs.
- To evaluate the operations and procedures of the Spa, and suggest ways for improvement.
- To handle guest complaints when required.
- To be the link with the attendants for daily cleaning schedules and the therapists.
- Respond in a positive manner to any changes in spa functions as indicated by the company.
- To organize training sessions provided by the company.
- To be present and active in the training sessions provided by the company.
- To be responsible of the Guest Services Assistants training and induction (manual, operation explanations).
- To identify Guest Services Assistants training needs and organize it accordingly.
- To assist the management in the creation of all training documentation in the areas of expertise.
- To ensure that the standards and methods of service are maintained as stated in the Spa Manual.
- To be responsible for the supervision of the guest check in and check out (cash procedure).
- To ensure that the spa operation runs smoothly.
- To conduct the daily briefing with the Guest Services Assistants and attendants.
- To do 4 standard testing audits for the Guest Services Assistants, and give them feedback.
- Any other reasonable task requested by the management.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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