FRONT OFFICE - TELEPHONE OPERATOR
Posted on :
17-07-2022
Employer Active
1 Vacancy
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Jobs by Experience
0 - 3 years
Monthly Salary
KWD 1 - 100
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
17-07-2022
Job Description
- Receive each guest call in a professional and friendly manner
- Maintain effective communication with all related department to ensure smooth service delivery
- Handle every query in a polite and courteous manner and exceed guest expectations
- Ensure guests are greeted by name upon calling as per the Rotana Standard
- Maintain an up to date knowledge of the hotel and local services
- Maintain an awareness of guest profile through the Opera guest profile system
- Complete management’s long distance call vouchers and record them on the traffic sheet
- Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
- Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
- Take messages for guests and management as per the required standard.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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