Customer Aligned Engineer
Posted on :
13-07-2022
Employer Active
1 Vacancy
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Job Description
- Be accountable for customer experience in respective region across Data & AI technologies
- Follow up on complex situations to allow both customer and support engineers achieve a smoother support experience
- Review support requests, identify points of failure or trends, and propose actions/plan to mitigate those
- Use your critical thinking and analysis skills to identify trends in issues customers are facing - either technical issues or overall experience issues
- Build relationships with the internal stakeholders in Microsoft to report on the customer experience and to engage the needed experts for ensuring a timely resolution
- Developing technical proposals with the customer account manager to improve customer setup and customer self-help
- Develop and curate a good understanding of the customer's environment and/or support preferences in a secure environment
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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