Works with guests pre arrival and in house to ascertain preferences and provide insightful recommendations.
Conducts pre arrival process to contact all future guests to arrange services including but not limited to Wine Tastings, Dining Reservations, shipping packages, various Transportation methods, and researching different vendors and service providers.
Processes packages, faxes, messages, and mail which may be either outgoing or in coming in an accurate and timely manner.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email.
Processes packages, faxes, messages, and mail which may be either by outgoing or incoming in an accurate and timely manner.
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