Senior Reservation Agent
Posted on :
06-07-2022
Employer Active
1 Vacancy
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Job Description
- 1) Supervises and coordinates activities of workers engaged in reserving seat space for passengers on scheduled airline flights: Assigns workers to tasks in accordance with abilities and personnel requirements.
- 2) Observes work procedures, monitors telephone calls, and reviews completed work to ensure adherence to quality and efficiency standards and to rules and regulations.
- 3) Directs, explains, and demonstrates improved work practices and procedures to attain efficient utilization of personnel.
- 4) Writes revisions to procedure guides and memoranda describing changes in reservations methods, flight schedules, and rates.
- 5) Records teletypewriter messages and telephones passenger service personnel to obtain information regarding flight cancellations and schedule changes and to determine disposition of passengers holding reservations on cancelled or rescheduled flights.
- 6) Posts flight schedule changes and passenger disposition information on bulletin board, and directs staff to telephone passengers to notify of schedule and reservation changes.
- 7) Performs other duties as described under SUPERVISOR Master Title.
Employment Type
Full Time
Company Industry
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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