Front Office Agent

Front Office Agent
Job Description

First impressions are everything! As a Front Office Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Reporting To The Director Of Front Office And Assistant Front Office Manager(s), Responsibilities And Essential Job Functions Include But Are Not Limited To The Following:

• Consistently offer professional, friendly and engaging service.
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
• Handle guest requests, questions and concerns effectively and promptly
• Promote a professional team environment
• Follow department policies, procedures and service standards
• Performs any and all other tasks assigned by management
• Upholds the highest standard of internal and external customer service at all times
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  

Qualifications

• Proficient in the English Language (verbal & written), second language is an asset
• Previous experience and knowledge of Property Manager is an asset
• Required knowledge of Windows' Office Suite
• Must be able to handle multiple tasks in a dynamic, fast-paced environment
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Strong interpersonal and problem solving abilities
• Able to stand for long periods, at least 8 hours per shift
• Must be able to lift up to 50 pounds