Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premises workloads
Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization
Develop deep relationships with key customer Software Engineering and IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates. Be the voice of the customer
Apply technical knowledge, best practices and customer insights to remove blockers and orchestrate key resources to proactively support customer’s application modernization roadmap, infusion of key infrastructure, application development and DevOps technologies and to support application portfolio reliability, scalability, maintainability, performance and other quality attributes
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs
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