Responsible for assisting with managing the claims processes consistently within a line of business and geographic location. Coordinates efforts with other claims functions such as QA, medical, claims legal, subrogation, SIU, service centers, claims technical and claims staff support.
Developmental duties as needed in order to acquire technical management expertise.
Manages the responses to complaints; communicates complaint trends and creates action plans to solve claims adjusting problems. Provides input to Best Practices process for long-term solution to problems. Ensures customer satisfaction.
Partner with industry leaders to help promote industry and legislative changes that benefit our stakeholders
Delivers a positive On-Your-Side customer service experience to all internal, external, current and prospective Nationwide customers.
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