Perform routine activities within the specified scope.
Resolve low and mid - level escalations related to quality within work procedures, policies or STC’s network, systems and application.
Support in the automation of critical work processes within the various businesses.
Assist in implementing quality control measures and embedding them within business processes.
Participate in the quality testing of architecture, applications, solutions and services before their final implementation such as Servers, Operating and database systems, Cloud Services, Storage & Back-up technology, Network, Self–Service Portals, Automation and Orchestrating tools, IaaS, PaaS, Messaging & Directory Services, CSO & Smart Offices Solutions, IP Telephony & unified communication solutions, Infrastructure monitoring and Fault management systems, Application monitoring and management solutions and other IT enabling systems and applications.
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