Problem Resolution Jobs in Cairo

Responsibilities: Fine tune UC pb management interlock with other stakeholders Intiate Problem codes exercise on all UC technologoy in alignment with UC stakeholders. Intiate Pb management communication and Newsletter. Perform weekly Problem reviews, enrich invovlment of other t More...

Responsibilities: Supports colleagues within their respective family in a live desk environment to resolve the customer query without the need to transfer. Owns the escalated query from front line colleagues when a customer has insisted on speaking to a manager, from within the res More...

The Help Desk Supervisor’s role is to oversee the entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user More...

- Provide hardware remote technical support, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo products - Provide technical support service delivery within established guidelines; More...

Responsibilities: Ability to handle MACD requests. Understanding of the technical design and troubleshooting steps to support and test. Partners with the Business and Service Delivery team to assist with issue resolution of new Program solutions. Responsible for Engineering chang More...

Provide hardware technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products. Provide technical support service delivery within established guid More...

Support the identification and planning of services P&O (HR) Services will provide. Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts. Perform user adminis More...

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS). Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations. Monitoring network engineering perfor More...

Coders Brain is a global leader in its services, digital, and business solutions that partners with its clients to simplify, strengthen, and transform their businesses. We ensure the highest levels of certainty and satisfaction through a deep-set commitment to our clients, comprehensi More...

Responsibilities: Ensuring the correct and proper delivery of customer support services to our customers. Ensuring that agreed margins are achieved whilst delivering Service Level Agreement fulfillment and customer happiness. Take ownership of customers issues and follow problems More...

Support the team in the operational conversion of P&O (HR) strategic objectives. Provide support and specific advice in the implementation of processes and standards for all P&O (HR) Services aspects (e.g. services, processes, continuous improvement) and provide guidance an More...

Receive and respond to calls Provide guidance and solution for routine problems or queries to ensure problem resolution with specified time scales. Escalate complex problems to the relevant person and ensure the caller is apprised of his action Provide monitoring of the systems t More...

Responsibilities: Researching and recommending innovative, and where possible automated approaches for system administrations tasks. Mentoring and developing junior team members of system engineers as required. Assessing new technologies and products, applying industry best practic More...

Support the team in the operational conversion of P&O strategic objectives. Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistan More...

Responsibilities Troubleshoot signaling related problems for CS core interfaces IuCS, A,MAP and all roaming interfaces etc Responsible for the end to end CS core services dashboards for accessibility, retain ability and performance KPIs Troubleshoot A, MAP, BIIC, and SIP protocol More...

Main Responsibilities: Provide Planning, Designing, Implementation, Operation and Optimization services to Cisco Advanced Services Customers around Cisco’s Data Center and Enterprise Networking solutions. Actively involved in the latest industry SDN (Software Defined Netwo More...

Recognizing customer needs by managing escalations and ensuring that the delivered performance and services matches the customer needs. Assuring that the delivered services are in line with the performance Service Level Agreements (SLA’s) as defined in the customer serv More...

-Follow all relevant IT operations and infrastructure policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner -Implement the day-to-day activities related to own jobs to ensure continuity of work -Contribute to the deve More...

Facilitate the Scrum process, ensuring adherence to Scrum theory, practices, and rules. Guide and coach the Scrum team on self-organization and cross-functionality. Organize and lead Scrum ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Sprint Retrospectives) Assist More...

-Follow all relevant IT operations and infrastructure policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner -Implement the day-to-day activities related to own jobs to ensure continuity of work -Contribute to the deve More...