Customer Support Remote Jobs in Egypt

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and servic More...

Respond to customer inquiries and resolve issues promptly. Maintain professionalism in all interactions. Document and follow up on customer interactions. Utilize customer service software to manage inquiries. Provide product and service information. Meet performance metr More...

Oracle SQL Developer: A popular tool for database development and management Oracle Enterprise Manager: For comprehensive database management and monitoring Oracle Data Integrator (ODI): For data integration and ETL processes. Oracle Cloud Infrastructure (OCI): Leveraging cloud s More...

Quality Monitoring: Regularly monitor customer interactions across various channels (phone, chat, email) to assess service quality for diverse customer support teams. Feedback and Coaching: Provide comprehensive and constructive feedback to team members regarding their performance & More...

Develop and design Customer profiling tools enabling customer persona and digital fingerprint identification. Building on Customer interactions and engagement on different journeys analytics for more individualized customer engagement approaches Build the framework of customer Engagem More...

Roles and responsibilities Drives value to customers and team members by creating and sharing related knowledge. ▪ partners with customers to support their business strategy and goals. ▪ Maintain External, Internal, and the vendor SLAs. Awareness with ITIL is a plus. ▪ Serve as t More...

Providing customers with IT support via desktop solutions, chat functions, emails, and calls. Assisting customers with account setup and application installations. Ensuring optimal application functionality by configuring networks. Troubleshooting IT issues by asking customers ta More...

Develop and implement effective BIM strategies. Integrate BIM processes into project workflows. Manage and mentor BIM professionals. Create and oversee BIM execution plans. Ensure accurate 3D models and resolve issues. Stay updated with BIM technol More...

Responsible for “Lead to Order” process for enquiries pertinent to Spare Parts & Services Proactively identify and capture upselling opportunities. Investigate & identify the parts required and submit quotations. Check parts availability and ensure correct p More...

Your responsibilities: Acceptance of the goods and inspection of the delivery on the basis of the accompanying doents. Unpacking, sorting and storing the goods in accordance with the requirements under economic aspects and observance of the warehouse regulations Picking and packing t More...

Roles and responsibilities Customer Interaction Inbound Support: Handle incoming customer inquiries via phone, email, or chat, providing prompt and accurate responses. Outbound Communication: Conduct follow-up calls or emails to resolve issues or check on customer satisfaction. More...

Providing high-quality service that meets all customer needs and enhances their level of satisfaction. Research and view the latest information and products of the company and review the company’s policy from time to time. Evaluating the customer experience, writing notes, and s More...

Identifying hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults. Resolving network issues. Installing and configuring hardware and software. Speaking to customers to quickly get to the root of their problem. Providing timely and a More...

Designing delicious and attractive menus and continuously making improvements. Forecasting, planning, sourcing, and ordering food supplies for the kitchen, as well as beverages to stock the bar and fridges. Building positive relationships with food and beverage vendors. Adhering More...

Selling products, goods and services to proper customers and companies Outdoor. Handling customers to find what they want by having sufficient knowledge of all products offered and their features to ensure a smooth sales process. Building strong relationships with customers to de More...

Respond to the Facilities department help desk tickets. Follow up on all the maintenance team activities and ensure its fulfilment according to the scheduled durations. Conducting regular inspections of HVAC systems to identify and troubleshoot issues before they become More...

Contribute to increasing company profits through fruitful customer relationships. Search for new prospect customers in the defined territory which includes existing accounts and new accounts. Boost company revenue and achieve sales targets by taking appropriate measures into consi More...

Roles and responsibilities Inside Sales and Marketing Assistants (ISMA) are members of our ISM team. They assist the Inside Sales Managers in compiling documentation, generating client quotations, entry/update of quotes and other information into CRM, update information in Laborator More...

Review IT operations and service dashboards. Support executive members and ensure timely support from service providers. Prepare and share reports on service-level agreements and performance. Assist operational and technical staff in resolving issues. Manage stakeholder communic More...

Roles and responsibilities Collate information for inclusion in reports, documents, and correspondence, to support the effective work of other staff. Respond to standard queries and provide timely and accurate guidance. Process and manage routine administrative and financial task More...