Rotana Hotel Group

Daily briefing with Recreation Manager Assistant Recreation Manager and employees Completely understand and enforce club s rules and regulations Update and develop SOP s for all work areas and ensure all employees are fully trained to perform their duties as per the standards Und المزيد...

Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception area is kept clean an المزيد...

Offer consistently professional, friendly, warm and engaging service Be available for Guests at all times as a point of contact Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station Plays vital par المزيد...

Developing and implementing human resources policies. Supporting strategic objectives. Hiring staff and negotiating employment agreements. Ensuring compliance with laws and regulations. Managing staff wellness and performance reviews. Motivating and supporting current staff. M المزيد...

Assist in the recruitment process and hiring of all front line employees Coordinate and encourage sports and social activities on a regular basis Participate in the preparation of Human Resources budget Maintain an up to date database for resume’s for future facilitation of المزيد...

Prepare and type sales team’s offer letters, update the sales database system and ensure it is reviewed and properly checked before handing it for signature Compose letters, memos, faxes and other mail on behalf of the Director of Sales and other executives Maintain a prompt المزيد...

Assist in maintaining and implementing an effective filing and administrative system for all matters related to sponsorship and event organization Identify and maintain a general database of potential sponsors for all events and target specific ones related to each event separately المزيد...

Delight the guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue Set up the bar and prepare all mise-en-place for service Clean the bar and all equipment to the required standards and maintain this المزيد...

Carry out maintenance and repair works as required Carry out day to day maintenance within the hotel building where problems of a carpentry nature occur Fix shelving and cabinet construction Fix door locks and security items, as well as various types of windows and glazing Parti المزيد...

Oversee overall hygiene, fire and safety, proper storing arrangement, cleanliness of storerooms and freezers according to corporate, local and international Standards Inform management and department heads on pending items, new procedures, system difficulties and other related matt المزيد...

Perform all necessary tasks to service food and beverage according to the standard of performance manual of the hotel Greet and seat customers and serve them in a professional, discreet and personalized way Acquire in depth knowledge of the food and beverage menu of the assigned o المزيد...

Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. Reconciling processed work by verifying entries and comparing system reports to balances Maintaining historical records Paying employees by verifying expense reports and المزيد...

Ensure and guard the safety of guests and employees by walking surveillance rounds and patrol all of the Hotel’s areas Respond rapidly to requests for emergency and non-emergency assistance in a professional and hospitable manner Detect safety-threatening situations and irre المزيد...

Establish and achieve the department s annual financial budget forecasts by maximizing the monthly revenue and GOP targets by exercising a constant control of the operational expenses Attend and conduct all management regular departmental meetings / briefings to ensure an open comm المزيد...

Offer consistently professional, friendly, warm and engaging service Give a warm welcome and check in guests taking into account the established SOPs Check out of departing guest in accordance with the established standards Sell rooms to walk-in guests and be responsible for all المزيد...

Support the Chef de Partie or Sous Chef in the daily operation and work Work according to the menu specifications by the Chef de Partie Keep work area at all times in hygienic conditions according to the rules set by the hotel Control food stock and food cost in his section Prep المزيد...

Receive work assignment keys and supplies from the supervisor and sign the key log book accurately Clean rooms and bathrooms performing any combination of the following duties Keep fire exits and stair ways clear of any obstruction Check and report any maintenance work required i المزيد...

Report any maintenance work required immediately Report damaged or missing items immediately Turn in all Lost and Found articles to the Housekeeping Department before leaving off duty Greet colleagues in courteous and polite manner at all times Clean all service areas and ensure المزيد...

Lead and motivate staff to improve customer service with clients. Design and implement strategic plans to reach sales targets. Cultivate lasting relationships with customers to grow customer loyalty. Develop and promote weekly, monthly and quarterly sales objectives. Draft detai المزيد...

Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected المزيد...