Operations Engineer

Job Description

• Follow the day-to-day operational tasks related to running solutions to ensure continuity of work by monitoring all city touch points & access nodes (active and passive), open tickets to internal and external teams and act on outages according to the operations manual and agreed processes.
• Add and configure the new touch points according to the new projects, replacements & man over projects taking place.
• Follow-up and escalate the opened tickets with different stakeholders and responsible teams internally and externally according to the agreed escalation matrix and processes.
• Gathering information, analyzing, and documenting all city daily incidents, generate the daily, weekly, monthly reports.
• Resolve and/or assign different support tickets or incidents tickets according to the defined process and operations manual.
• Work with, cooperate & support with different teams internally and with external different stakeholders depending on smart cities systems.
• Understand the components of running systems, Suggest areas for improvement in internal processes along with possible solutions.
• Identify and notify risks to management, propose solutions and ideas to manage them.
• Support direct supervisor with daily briefing by preparing incident reports with evidence during shift hours.
• Strong adherent to dynamic changes and direct supervision unregulated requests (events, external top management visits, urgent projects).

Job Requirements

Qualifications and Education Requirements

• Bachelor Degree / Computer Science or Engineering degree is preferred
• Networking and infrastructure background is a must.
• Good command of English
• Reporting skills.

Preferred Skills

• Solid knowledge about networking, dispatching field tickets and access network troubleshooting.
• High Analytical Skills for identifying solutions for complex problems.
• Fast Learner, able to propose new ideas for continuous improvements.
• Flexibility regarding new topics, quick understanding of new market demands including technology and business topics.
• High motivation to take responsibility and provide insights for decision-makers.
• Capability to benchmark competitors and identify ideas for having competitive edge products.
• Strong interpersonal skills, ability to communicate, drive business, lead changes and co-operation.