Reservation Agent

About the job

Duties and Responsibilities

• Assist the Reservation Manager in all rooms enquiries, reservations, confirmations, cancellations and operating yield management to ensure highest rates and occupancy are achieved
• Assist Reservation Manager in maximizing room revenue, average room rate and occupancy percentage through efficient yield management.
• Ensure all guest’s requests are answered i.e. brochure requests, confirmations etc.
• Chase up on all unconfirmed individual and group bookings.
• Chase tour operators for deposits, confirmation of numbers etc.
• Constantly monitor availability and close out/open up to different rate codes.
• Be familiar with all rates.
• Answer inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
• Make and confirm reservations.
• Make restaurant, transportation, or entertainment reservation, and arrange for tours.
• Order complimentary flowers or champagne for guests.
• Assist the Reservation Manager to operate an efficient reservations department ensuring highest occupancy is achieved.
• Ensure the completion of all reservations.
• Monitor websites for incoming reservations.
• Monitor daily availability and keep front office informed of best rates to sell.
• Operate wait list on busy days to ensure maximum occupancy
• Record turnaways on busy dates.
• Perform regular checks of future bookings.
• Show prospective clients around the hotel.
• Assist with the compilation of daily/weekly/monthly/yearly statistical reports or any other reports as requested by the Reservation Manager.
• Date stamps, sort, and rack incoming mail and messages.
• Transmit and receives messages, using telephone or telephone switchboard.
• Keep records of room availability and guests' accounts, using the computer system.
• May be required to work on the Front Desk from time to time.
• When necessary to follow up out bookings and send apology if required.