Health Club Receptionist / Telemarketer

Your day to day

Under the guidance and direction of the Health Club Manager, within the limits of established InterContinental Hotels Group Brand and local policies and procedures, attends to all guests needs within Health Club facilities such as the reception and oversees and directs all aspects of Telecommunications services to achieve the highest possible guest satisfaction.

Be knowledgeable about all hotel facilities in order to promote and sell them to guests.

Apply correct charges to guests and visitors where applicable for use of pool, spa and gym.

Ensure only qualified persons such as in-house guests, members and guests who paid the entrance fee are allowed to use the facilities.

Handle basic billing procedures such as miscellaneous charges for sports when requested.

Liaise with inter-facing departments such as Laundry, Housekeeping and Engineering to provide great service.

Report repairs and maintenance problems to supervisor.

Familiarize yourself with facilities, activities, equipment, services and other pertinent information in order to provide guest with accurate information.

Abide by rules and regulations and policies and procedures of hotel.

Attend scheduled training Demonstrate service attributes in accordance with industry expectations and company standards including:

Being attentive to Guests Accurately and promptly fulfilling Guests requests.

Anticipate Guests needs.

Maintain a high level of knowledge which affects the Guest experience Demonstrating a ‘service’ attitude.

Taking appropriate action to resolve guest complaints.

What we need from you

At least two years experience working in Hotel Excellent English skill, both oral and written Able to work under pressure Presentable and a team player