APPLICATIONS SUPPORT

Job Description

APPLICATIONS SUPPORT General Description: Responsible for the provision of application maintenance and support services to users of Microsoft Dynamics AX business systems and to the IT function. Job Responsibilities .

Provides application configuration , Setup and maintenance on MS Dynamics AX (all Modules ) .

Delivers support to existing business users and investigating and resolving application errors, data discrepancies and queries; .

Receive and log requests for application support from help desk, other service delivery staff and/or users; investigate problems and other requests for support and determines appropriate actions to take. .

Provide correct responses to requests for support by means of for example: .

Makes modifications to system parameters, develops work-around or site specific enhancements, reconfigures systems and changes operating procedures .

Train users or operations' retail staff, produce additional documentation, or escalate requests to software suppliers (Microsoft). .

Ensure all work is carried out and documented in accordance with required standards, methods and procedures.